Need Help?

What are your hours?: Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?: Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?: We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?: You can request new service by completing an application on our app or you can call 800-489-7405.

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Paperless Billing

Sign up for Paperless Billing and reduce your monthly paper usage – and mailbox clutter – by reviewing and paying your monthly electric bill online. It's free, convenient and secure!

Once you enroll in Paperless Billing, you'll receive an email each month alerting you that your bill is available for online viewing. It allows access to your account and bill online – any time, from any internet connection. It also provides up to 24 months billing history that can easily be accessed, saved or printed for your records.

To enroll using First Electric app - log in, from the My Profile screen select Update My Printed Bill Settings and change Printed Bill Status to Off.